SHIPPING POLICY
Last updated 2022.
Now ships worldwide! Free Shipping in NA and EU. currently a select few countries are excluded from worldwide shipping due to geopolitical policies.
Due to the process of custom tailoring plaques to your channel name & full name, please be patient with shipping, and allow for around 2-4 weeks or longer for delivery. Countries outside of Canada, United States, and United Kingdom may take longer than normal. Multiple configurations and quantities may be shipped in separate packages when readily available.
Thank you for your patience.
List of countries excluded from shipping: Antigua and Barbuda, Bahamas, Barbados, Belize, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, and more.
RETURN POLICY
Last updated 2022.
Thank you for being a customer. If you are unhappy with your purchase or have any questions, please contact customerservice@wallenthrall.com with your order number and concern. If you would like to return a product, please see below for more information on our return policy.
RETURNS
We accept returns due to customer dissatisfaction, with proof of purchase. Please contact us by email at customerservice@wallenthrall.com within 14 days of the delivered date to qualify for a return, and include your order number (eg. Order #6371). We also accept returns on defective or damaged products with photo proof and proof of purchase.
All returns must be postmarked within fourteen(14) days of the delivery date.
RETURN PROCESS
- To return an item, please email customer service at customerservice@wallenthrall.com with a receipt and proof of purchase, to obtain a Return Merchandise Authorization (RMA) number.
- After receiving a RMA number from us by email, place the item and everything initially included, securely in its original packaging, and mail your return to the address provided in the email.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the retrieval of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Please note there is no reimbursement for return shipping, you must ship at your own expense.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
customerservice@wallenthrall.com
This return policy was created using Termly’s Return and Refund Policy Generator.
EXTERNAL LINKS DISCLAIMER
The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
PRODUCT DISCLAIMER
Product photos are for visual enhancement purposes only, actual product may slightly vary.
Free Shipping: Products currently only ship to the U.S and Canada. Due to varying demand, please allow 2-5 weeks for delivery. Multiple configurations and quantities may be shipped separately.
Returns: We accept returns due to customer dissatisfaction within 14 days of the delivered date. We also accept returns on defective or damaged products (within 14 days of the delivered date) with photo proof and proof of purchase.
TESTIMONIALS DISCLAIMER
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
This disclaimer was created using Termly’s Disclaimer Generator.